Thank you for shopping with Cart Shape. This Return & Refund Policy applies to purchases made through our website: www.cartshape.co.uk. Please read below for details on returns, exchanges, and refunds.
1. Return Window
We have a 7-day return policy, which means you have 7 calendar days after receiving your item to request a return.
2. Eligibility for Returns
To be eligible for a return, your item must be:
In the same condition as you received it
Unworn or unused
With original tags and packaging
Accompanied by the receipt or proof of purchase
Items returned without first contacting us to initiate the return process will not be accepted.
3. How to Start a Return
To request a return, please contact us at:
Email: support@cartshape.co.uk
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
4. Damages and Issues
Please inspect your order upon delivery. If the item is:
Defective
Damaged
Incorrect (wrong item sent)
Contact us immediately so we can assess the issue and resolve it accordingly.
5. Exceptions / Non-Returnable Items
Some items cannot be returned, including:
Custom or personalised products (e.g., special orders)
Personal care items (e.g., beauty or hygiene products)
We also do not accept returns on:
Sale or discounted items
Gift cards
Products clearly marked as non-returnable
If you have questions about your specific item, please get in touch with us before making a return request.
6. Exchanges
The fastest way to ensure you get the item you want is to return the original item (if eligible) and place a separate order for the new item.
7. Refunds
Once we receive and inspect your returned item, we’ll notify you whether the refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please be aware that:
Processing times may vary by your bank or credit card provider
Refunds may take additional time to appear in your account
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at:
Email: support@cartshape.co.uk
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