At Cart Shape, we are committed to delivering your orders in a timely, reliable, and secure manner. This Shipping Policy explains how shipping works when you order products from our UK-based marketplace.
1. Processing Time
Order Processing Time:
Orders are typically processed within 1–3 business days after payment has been confirmed.
2. Shipping Methods & Delivery Time (UK)
We offer various shipping options based on your location and the product ordered:
Standard UK Shipping: 3–4 business days
Note: Delivery times are estimated and may be affected by factors such as high order volumes, weather disruptions, or courier delays.
3. Shipping Costs
Shipping charges are calculated at checkout based on:
The weight and size of the item(s)
The selected shipping method
Your delivery location
We occasionally offer free shipping promotions on selected products or order values. Look out for offers during checkout or on product pages.
4. Tracking Orders
Once your order has been dispatched, you will receive a tracking number via email.
5. International Shipping
We offer international delivery to most countries worldwide.
Please note:
You (the customer) are responsible for any customs duties, VAT, or import taxes applicable in your country.
Some regions may experience longer delivery times due to local customs clearance or postal services.
6. Delayed or Lost Packages
While we make every effort to ensure prompt delivery, delays can occasionally happen.
If your package:
Has not arrived within the expected timeframe
Appears to be lost
Is marked as “delivered” but has not been received
Please contact us at support@cartshape.co.uk within 7 days of the expected delivery date. We will coordinate with the courier to investigate and resolve the issue.
7. Incorrect Shipping Information
You are responsible for providing accurate and complete shipping information at checkout.
If an order is returned to us due to incorrect or incomplete address details, you may be responsible for reshipment costs.
8. Split Shipments
Orders containing multiple items may be delivered in separate packages and at different times, especially if items are fulfilled from different locations or vendors.
9. Contact Us
If you have any questions about your order or our shipping process, feel free to reach out to us:
📧 Email: support@cartshape.co.uk
🌐 Website: www.cartshape.co.uk
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