Terms and Conditions UK

1. Introduction

Welcome to CartShape. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "You") and CartShape ("We", "Us", "Our") governing your use of our website and the purchase of products available therein.

By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

2. Definitions

For the purposes of these Terms:

"We", "Us", "Our" refers to CartShape, the owner and operator of the website.

"You", "Your", "User" refers to any individual accessing or using the website.

"Products" refers to any items listed for sale on the website.

"Dropshipping" refers to the order fulfilment method in which products are shipped directly from the supplier to the customer.

3. Eligibility

By using the website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract. If you are using the website on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms.

4. Account Registration

To access certain features of the website, you may be required to create an account. You agree to:

Provide accurate, current, and complete information during the registration process.

Maintain and promptly update your account information to keep it accurate, current, and complete.

Maintain the security of your password and accept all risks of unauthorised access to your account.

Notify us immediately if you discover or suspect any security breaches related to the website or your account.

5. Orders and Payments

5.1 Order Acceptance and Cancellation

All orders placed through the website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including inaccuracies in product or pricing information, stock limitations, or potential fraud.

5.2 Pricing and Payment

All prices are displayed in GBP (£) unless otherwise stated and include applicable UK VAT, where relevant. Prices and availability are subject to change without notice.

Payment must be made at the time of purchase using accepted payment methods displayed on the website. By providing your payment information, you confirm you are authorised to use the chosen payment method.

6. Shipping and Delivery

6.1 Shipping Policy

We offer delivery within the UK and to select international locations. Shipping fees and estimated delivery times are shown during checkout.

We ship to the address provided at checkout. We are not responsible for delivery issues due to incorrect or incomplete address details.

6.2 Customs and Import Duties

For international orders, customs duties and import taxes may apply. These are the responsibility of the recipient and are not included in the product or shipping price. We do not control these charges.

6.3 Delivery Times

Delivery estimates are not guaranteed and may vary depending on the location and shipping method. Delays may occur due to customs, postal services, or other external factors.

7. Returns and Refunds

7.1 Return Policy

We offer a 7-day return policy on most items. Returned items must be unused, in original packaging, and in the same condition as received. Certain products (e.g. perishable goods, custom items, and personal care products) may not be eligible for return.

7.2 Return Process

To request a return, contact us at support@cartshape.co.uk with your order number and reason for return. We will provide return instructions and a return address.

Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.

7.3 Refunds

Once the returned product is received and inspected, we will notify you of the refund status. If approved, the refund will be issued to your original payment method within 10 working days. Shipping costs are non-refundable unless the item was faulty or incorrectly sent.

8. Intellectual Property Rights

8.1 Ownership

All content on the website — including text, images, logos, graphics, and software — is the property of CartShape or its licensors and is protected by UK and international intellectual property laws.

8.2 Restrictions

You may not reproduce, distribute, modify, publish, or commercially exploit any content from the website without prior written permission from us.

8.3 Licence

Subject to these Terms, you are granted a limited, non-exclusive, non-transferable licence to access and use the website for personal, non-commercial purposes.

8.4 Trademarks

All trademarks, logos, and service marks displayed on the website are owned by CartShape or third parties. You may not use them without prior written consent.

9. User Conduct

9.1 Prohibited Conduct

You agree not to:

Violate any UK or international law or regulation.

Infringe any intellectual property or privacy rights.

Post or share defamatory, offensive, or unlawful content.

Interfere with the website’s operation or security.

9.2 User Content

By submitting any content to the website (e.g. reviews), you grant us a worldwide, royalty-free, non-exclusive, perpetual licence to use and display that content. You confirm you own or have the right to share such content.

10. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data. By using the website, you agree to the terms of our Privacy Policy.

11. Disclaimer of Warranties

All products and services are provided “as is” and “as available.” We do not guarantee that the website will be uninterrupted or error-free. We make no warranties, express or implied, about the products or services, except where required by UK law.

12. Limitation of Liability

To the extent permitted by law, CartShape shall not be liable for any:

Indirect or consequential losses.

Loss of profits, data, or goodwill.

Delays or delivery failures caused by third parties.

Your use of the website and products is at your own risk.

13. Indemnification

You agree to indemnify and hold harmless CartShape, its employees, and affiliates from any claims, damages, or losses arising from your breach of these Terms or misuse of the website.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms at any time. Changes will be posted on the website and are effective immediately. Continued use of the website after changes signifies acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unlawful or unenforceable, it will not affect the validity of the remaining Terms.

17. Entire Agreement

These Terms, along with our Privacy Policy and any other legal notices, form the entire agreement between you and CartShape regarding your use of the website and supersede any prior agreements.

18. Contact Us

If you have any questions about these Terms and Conditions, you can reach us at:

📧 Email: support@cartshape.co.uk

🌐 Website: www.cartshape.co.uk